Commonage

Terms of service

Last updated 12 September 2026

These terms govern your use of Commonage, provided by Digital Tide LLC (“we”). By using the service you agree to them. If you are accepting on behalf of a community association, you confirm you are authorised to bind it.

How the service is arranged

Commonage is normally licensed to a community association. The association decides who may use it, what information goes into it, and what happens to that information. Residents and board members use the service through their association’s account.

This matters for two reasons. Your association’s own rules and governing documents continue to apply and are not changed by anything here. And where your association controls a record, requests about that record may need to go to the association rather than to us.

Accounts

  • Keep your sign-in credentials to yourself. Activity under your account is treated as yours.
  • Give accurate information about who you are and what property you are connected to. Access rights depend on it.
  • Tell us promptly if you believe your account has been used by someone else.

Acceptable use

Do not use Commonage to:

  • break the law, or infringe someone else’s rights;
  • reach records you are not entitled to, or attempt to work around the boundaries between communities;
  • upload malicious code, or interfere with the service’s operation or availability;
  • harass or abuse another user, including a board member or a neighbour;
  • extract data in bulk by automated means, except through an interface we provide for that purpose.

Your content

You keep ownership of what you put into Commonage. You grant us the permission we need to host, process and display it so the service works — including showing it to the people in your association entitled to see it.

You are responsible for having the right to upload what you upload, and for the accuracy of what you record.

De-identified and aggregated data

We may create and use de-identified, aggregated information derived from activity in the service — information that does not identify any person, property or community — to operate, secure, analyse and improve Commonage, and to produce general statistics. Using information that identifies you for any purpose beyond delivering the service requires your consent.

Fees and payment

Subscription fees are set out in the agreement with your association. Where Commonage is used to collect dues, assessments or fees, payments are processed by our payment processor under its own terms; we do not store card numbers. Amounts owed to an association, and any penalty or interest on them, are set by that association and its governing documents, not by us.

Records and retention

Some records — ledger entries, ballots and statutory association records — are kept for a period set by law, and are append-only: they are not edited or deleted after the fact, including by us. This is what allows a board to answer a question about a past decision. Retention periods are set out in our privacy policy.

Availability

We work to keep Commonage available and will give notice of planned maintenance where we reasonably can. Unless a separate written agreement with your association says otherwise, the service is provided without a guaranteed level of availability.

Ending your use

An association may end its subscription under its agreement with us. We may suspend or end access where these terms are broken, where continuing would create a legal or security risk, or where fees go unpaid. On termination, an association may export its data for a reasonable period before it is deleted, subject to the retention periods above.

Disclaimers

Commonage is not legal, financial, accounting or tax advice. Community association law varies by state and changes over time. Templates, workflows, deadlines and calculations in the service are tools, not advice, and they do not replace a professional. Confirm anything consequential — particularly election procedure, assessment enforcement and statutory deadlines — with your association’s counsel.

Except as these terms expressly state, the service is provided “as is” and we disclaim implied warranties to the extent the law allows.

Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits or lost data. Our total liability arising from the service is limited to the amount paid for it in the twelve months before the claim arose. Nothing here limits liability that cannot be limited by law.

Changes to these terms

When these terms change, the date at the top changes with them. Where a change materially affects your rights, we will give notice through the service before it takes effect.

Contact

Digital Tide LLC — privacy@commonage.app